Return & Refund Policy – HVAC Direct USA

Last Updated: May 2026

At HVAC Direct USA, customer satisfaction is our priority. We strive to provide quality HVAC equipment, replacement parts, and accessories. Please review our return and refund policy carefully before placing an order.

1. RETURN ELIGIBILITY

Most new and unused products may be returned within 30 days of delivery, subject to manufacturer guidelines and approval.

To qualify for a return:

  • Product must be unused and uninstalled.
  • Product must be in original packaging.
  • Product must include all manuals, accessories, and documentation.
  • Return request must be submitted within 30 days of delivery.

Products that have been installed, modified, damaged, or used are not eligible for return.

2. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

  • Special-order products
  • Custom-configured equipment
  • Clearance or final-sale items
  • Installed HVAC equipment
  • Products damaged after delivery
  • Electrical components that have been installed or connected

Manufacturer restrictions may apply to certain products.

3. RETURN AUTHORIZATION (RMA)

Before returning any product, customers must contact HVAC Direct USA to obtain a Return Merchandise Authorization (RMA) number.

Returns received without an approved RMA may be refused and returned to the sender.

To request an RMA, contact:

HVAC Direct USA
Email: support@hvacdirectusa.com / support.hvacdirectusa@gmail.com
Phone: +1-706-406-1952

4. DAMAGED OR INCORRECT SHIPMENTS

If your order arrives damaged or incorrect:

  • Inspect all shipments upon delivery.
  • Note visible damage with the carrier whenever possible.
  • Report any damage or shipping discrepancies within 48 hours of delivery.
  • Provide photos of the packaging, shipping label, and damaged item.

Failure to report freight damage promptly may affect claim eligibility.

5. REFUNDS

Once the returned item is received and inspected, we will notify you of approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times vary by payment provider and financial institution.
  • Original shipping charges are non-refundable unless the return resulted from our error.

6. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped by HVAC Direct USA.
  • The product arrived damaged due to carrier handling.
  • The item is confirmed to be defective under manufacturer warranty.

Large HVAC systems may require freight return arrangements.

7. ORDER CANCELLATIONS

Orders may be cancelled before shipment.

Once an order has shipped, cancellation requests will be treated as a return and may be subject to restocking fees and shipping charges.

8. RESTOCKING FEES

Certain manufacturers may impose restocking fees on approved returns.

Any applicable restocking fee will be communicated before return authorization is issued.

9. WARRANTY CLAIMS

Manufacturer warranties vary by brand and product.

Warranty issues should be reported to HVAC Direct USA, and we will assist customers with the manufacturer's warranty process whenever possible.

10. CONTACT INFORMATION

HVAC Direct USA
Operated By: ALC  Tech LLC

Business Address:
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States

Email:
support@hvacdirectusa.com / support.hvacdirectusa@gmail.com

Phone: +1-706-406-1952

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

HVAC Direct USA is committed to providing transparent policies, reliable customer service, and a secure shopping experience.